Frequently Asked Questions About RelateNow

General Questions:

Q: What age groups is RelateNow most appropriate for?
A: Currently, the content in RelateNow is optimized for children ages 2-10. RelateNow plans to expand its content to serve the needs of adolescents and teen agers in the near-term future so the system can evolve with your child as he or she develops.

Q: Is RelateNow intended to replace therapists?
A: No. RelateNow has been created to work optimally when used in conjunction with trained professionals, and it includes a robust collaborative platform so team members can work together more effectively to assure continuity of care.

Q: Can I cancel at any time?
A: RelateNow is offered on a subscription basis with a minimum subscription of six months required to join. After the initial term of service is complete, customers can cancel at any time.

Q: Is broadband Internet required to use RelateNow?
A: Broadband is not necessary but highly recommended, particularly for watching the videos.

Q: What types of therapy programs does RelateNow’s content support?
A: Currently, the RelateNow database offers content from a diverse range of disciplines and programs including occupational therapy, physical therapy, speech and language therapy, sensory integration training, social stories, and the developmental, individualized and relationship-oriented (DIR) model. Additionally, content to support Applied Behavioral Analysis and discrete trial training programs is being developed to include in the system – and content to support additional approaches will be continually added to the database. RelateNow’s content management system was built with the flexibility to add new content at anytime, and we welcome suggestions for new program types to add into the system from new family members and agency customers.


For Parents:

Q: May I sign up more than one of my children with a single subscription to RelateNow?
A: Parents can create set up two of their own children with individual accounts with a single RelateNow subscription.

Q: How does RelateNow make recommendations tailored to an individual child?
A: RelateNow offers a ‘My Child Profile Wizard’ that asks a parent or therapist a series of questions to identify a child’s strengths and weaknesses in 14 different domains. Then the system walks the parent or lead therapist through a series of steps to set individually tailored goals and objectives and create a customized treatment plan. The system also ranks the recommends activities that have been rated as most effective by parents and therapists working with children who have similar profiles.

Q: What is the review process to assure that RelateNow’s content is clinically and scientifically valid?
A: RelateNow’s content is written by experts in different areas of autism treatment and then reviewed by an independent advisory board to assure that the information is clinically and scientifically valid.

Q: What types of parent and professional training does RelateNow offer?
A: RelateNow offers multi-media combining text and video materials to inform members about a wide variety of autism-related issues.

Q: How does RelateNow protect a child’s personal information?
A: Customers are provided a code name and password to log onto the system. Primary account holders can provide access to other members of their child’s therapy team and they can also remove those team members whenever the need arises. From a technical standpoint, RelateNow also has several other safeguards in place to protect customers’ privacy. RelateNow uses Verisign Secure Sockets Layer (SSL) encryption to help ensure that data is secure during transmission, dedicated servers and a firewall to prevent unauthorized access to client data.


For Agencies or Clinics:

Q: Can service providers post their own program content into the RelateNow program?
A: Yes, service providers can post their own content within the RelateNow content management system to offer within their clients’ individualized home pages.

Q: Can service providers restrict what types of content their clients have access to?
A: RelateNow’s flexible content management system allows agencies to easily control what types of content their clients have access to. Service providers can allow their clients to draw from RelateNow’s diverse, multidisciplinary range of educational content or restrict access to only those materials that are consistent with their particular program and preferred approach to autism therapy.

Q: Can service providers post agency-specific news relevant to their families within their clients’ individualized home pages?
A: Yes, agencies can use an administrative tool to post agency-specific news within their clients’ individualized home pages (e.g., new services, policy changes, change of hours during holidays, etc.).

Q: Can agencies create different access privileges so that some members of the team can edit the child’s profile and treatment plan while others cannot?
A: Yes, RelateNow allows agencies to provide different access privileges so that some team members can edit a child’s profile and treatment plan while others may only access the plan to help direct therapy-related activities.

Q: Do RelateNow’s security procedures comply with the Health Insurance Portability and Accountability Act (HIPAA)?
A: Yes, RelateNow security procedures follow HIPAA (Health Insurance Portability and Accountability Act) guidelines to assure that service providers are compliant with regulatory requirements.

Q: Can agencies integrate their own logo within their clients’ individualized home pages?
A: Yes, agencies can integrate their own logo within the RelateNow interface to offer a customized feel to their clients.